In the past few years, the UK insurance industry has experienced an unprecedented level of Mergers and Acquisitions activity which now leaves the industry with few insurance intermediaries offering advice that is truly independent of ties with Insurers. Many customers are now at the mercy of large consolidating organisations. This has inevitably led to many customers receiving a limited and impersonal service with their Broker only providing access to policies from a single provider or at best a limited panel of "preferred providers".
David Green, Managing Director said "We provide a solution for those customers who have become dissatisfied with the deterioration in level of service and advice their business has received. We believe it is of fundamental importance to our clients that they receive independent and impartial advice combined with the benefit of access to expert underwriting provided by a broad range of insurers. Many brokers provide no more than a broking service to their clients reacting to customer requests rather than learning about their business and then developing (and monitoring) an appropriate insurance programme around their needs. We feel that we differ from the usual approach and see of ourselves as more of a Business Partner by developing an understanding of customers Business and effectively becoming part of their Management Team. This approach ensures that any proposed changes in their business are reviewed at an early stage from an insurance perspective rather than dealing with subsequent problems once they have already arisen. Our clients are not just another victim of a "big firm" mentality, instead they are a valued client of a privately owned independent intermediary where Advice, Service, Integrity and Relationship are of utmost importance."
